Version number: 1
Effective date: 9th September, 2019
Who we are
We are E & A Stuart Restoration Limited trading as “Edward Stuart”.. For privacy queries, you can contact us at edward@edwardstuart.co.uk. Other contact details are on our website.
What’s the point of this policy?
It tells you what to expect when we collect your personal information via our website or otherwise. Please only use our service if you are completely happy with this policy.
Might the policy change?
Yes. Please check it whenever you visit our website. We may also notify you of any changes by email.
What do we collect?
Information which you upload to our service or otherwise give us such as:
- your name and contact details;
- details about your transactions with us; and
- your communications with us.
Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches.
What’s our reason / legal basis for collecting the information?
Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract, e.g., send service messages, process payments and fulfil orders. This applies to initial enquiries and to contact and transaction details.
Because it’s in our “legitimate interests”, e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data as well as to posts, reviews and similar information which you provide for public display on our service.
How long do we keep personal information?
Until our contract your account with you has ended.
We may hold on to some of your information for longer (typically up to six years) if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions.
To whom do we send or make available your personal information?
To other people who supply us with a service, e.g. couriers, website hosts and businesses which help us send communications and which provide us with online advertising, analytics and other IT services.
To credit reference agencies, regulators and the police and other law enforcement authorities to help deal with fraud and abuse and/or comply with legal requirements.
To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.
To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
Do we send your information outside the European Union?
Your personal information which we collect is stored within the EU and is not transferred to any third countries except as follows.
Your personal information may be transferred to the US by the following companies certified under the EU-US Privacy Shield Framework, which provides certain safeguards for your personal information: Google (analytics / advertising) and Facebook (advertising).
What rights do you have?
If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).
You may also have the right to object to use of your personal information in certain circumstances.
If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
For more information about your rights, visit the ICO’s website: www.ico.org.uk.